What app do I use? Clarification & Troubleshooting Tips

May 1, 2020

Dear families,

During this closure period, the district has introduced several applications that may be new to you. We understand that this can be overwhelming and confusing, especially since many of these apps sound very similar.

Below, you will find information to clarify which app performs what functions, as well as how to get help if you need it.

Parent Portal

SchoolTool Parent Portal: Where you should go to view your child’s report card grades.

On a smartphone? You MUST download the free SchoolTool app to see report card grades on a phone. If you try to pull up the Parent Portal on your phone’s web browser, (like Safari or Chrome) you may not be able to see grades.

GJSD’s URL is https://schooltool9.neric.org/SchoolTool_JOHN

If you do not already have a Parent Portal account, or need a password reset, please complete this form. You will receive an email when your account is created or reset.

If you are having trouble accessing your child’s grades on Parent Portal, submit a help request here.

ParentSquare

ParentSquare: New platform that will be used for family communication.

Now through June 30, ParentSquare will be used for district-level communications, including:

Notifications from the Superintendent and District Offices
Pre-K and Kindergarten registration
A few other surveys and forms

Communication with teachers through ParentSquare will begin in 2020-2021.
For the remainder of the 2019-2020 school year, communication with your child’s teachers should continue on existing platforms that have been used throughout the school year. These may include Remind, email, or other apps that your child’s teacher might have in place. Teachers are not set up to monitor direct messages in ParentSquare just yet.

Having trouble with ParentSquare? Submit a help request here.