Instructional Technology Department

Johnstown’s Instructional Technology Department supports faculty and staff by providing resources and services to enhance teaching, learning and research.

If you need Assistance:

Any technical needs should be entered into the Spiceworks Website. This includes troubleshooting, repairs, forgotten passwords, and training needs.

The tickets that you enter online are immediately emailed to the IT department, and the online system allows tickets to be easily organized and prioritized. This means that our department will be able to help you more efficiently!

To put in a ticket:

  1. Go to http://DC3/SWAuth
  2. If you’re logged into a District computer, the website will recognize you and log you in automatically.
  3. If you’re on a Chromebook or personal device, you will have to log in:
    Username: Same username that you use to log into your District computer and SchoolTool
    Password: Same password that you use to log into your District computer and SchoolTool
  4. Simply fill out the simple ticket form and you’re done!

Please note that the Spiceworks Portal is only available when you are connected to our network.  If you are not connected to our network, or are unable to login to the portal for any reason, simply email help@johnstown.on.spiceworks.com.

Our IT Staff and What They Do:

Rachel Heroth, Director of Technology
Contact: rheroth@johnstownschools.org

  • Technology purchases
  • Technology planning
  • Decisions regarding technology-related processes
  • Decisions regarding where equipment and devices are deployed

Jim Westman, Instructional Technology Specialist

  • Technology-related training for staff, both group and individual

Todd Walker, Computer Services Specialist
Ronald Buanno, Computer Services Specialist

  • Anything network-related
  • Hardware repairs, deployment and replacement
  • Software installs and updates

Again, all communication to Jim, Todd and Ron should be through the Spiceworks Portal or by emailing help@johnstown.on.spiceworks.com.  We know that many of you have called or stopped by to see Todd and Jim in the past, but please start putting in tickets instead. We understand that this is a change, and may be tough to get used to at first, but ultimately this will help us better help you.

 

School District Website

The school website is maintained by the district clerk. If you have questions or suggestions, or would like to submit a story idea or photos, please contact Larraina Carpenter, 762-4611 ext. 119, or visit our forms page for web story request forms.